Privacy Policy

Genie ERP, Inc.

Last Updated: December 7, 2025

Introduction

This privacy policy explains how Genie ERP, Inc. (“Genie ERP,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our AI-powered ERP platform and related services (collectively, the “Services”). We are committed to protecting your privacy and ensuring transparency about our data practices.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when using our Services, including:

Account Information: Name, email address, phone number, company name, job title, and billing information when you register for an account.
Business Data: Customer records, sales data, inventory information, invoices, purchase orders, project details, and other business information you input into the platform.
Communications: Messages, support tickets, and correspondence when you contact us.
User Content: Files, documents, and other content you upload to the Services.

Information Collected Automatically

When you use our Services, we automatically collect:

Usage Data: Features accessed, actions taken, timestamps, and interaction patterns.
Device Information: IP address, browser type, operating system, and device identifiers.
Log Data: Server logs, error reports, and performance data.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience.

Information from Third Parties

We may receive information from third-party integrations you connect to our Services, including WhatsApp Business API, social media platforms, payment processors, and other business tools.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send administrative notifications, updates, and security alerts
Respond to your comments, questions, and support requests
Analyze usage patterns to enhance user experience
Develop new features and services
Train and improve our AI models to provide better automation and suggestions
Comply with legal obligations
Protect against fraudulent or illegal activity

AI and Machine Learning

Genie ERP uses artificial intelligence and machine learning to provide features such as automated task suggestions, lead scoring, and business insights. Your data may be processed by our AI systems to deliver these features. We implement appropriate safeguards to ensure responsible AI use and do not use your business data to train AI models that benefit other customers without your explicit consent.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: When required by law, legal process, or government request.
Protection of Rights: To protect the rights, property, or safety of Genie ERP, our users, or others.
With Your Consent: When you have given us explicit permission to share your information.

Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Secure data centers with physical security measures
Employee security training and access restrictions

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Portability: Request a copy of your data in a portable format.
Objection: Object to certain processing of your information.
Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@genie-erp.com.

International Data Transfers

Genie ERP, Inc. is a Delaware corporation with operations in Egypt. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Material changes will be communicated via email or through the Services.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Genie ERP, Inc.

Email: info@genie-erp.com

Website: https://genie-erp.com